Equipment Parts Reminder Automation

Equipment owners do not stop needing parts after the first purchase. Filters, fluids, belts, blades, wear parts, and attachments all require replacement. The problem is that most dealerships rely on customers to remember when to reorder.

That never works.

Without parts reminders, customers delay maintenance, buy from competitors, or let machines run past service windows. Sales teams do not have time to track thousands of machines manually. That means predictable revenue disappears.

Parts reminder automation keeps every machine on a follow-up schedule so customers are contacted at the right time, every time.

What happens without parts reminders

• Customers forget to reorder
• Parts revenue becomes inconsistent
• Machines go unserviced
• Competitors capture repeat sales

AI tracks machine type, hours, and service intervals to determine when parts are needed. When the time is right, the system automatically contacts the customer by SMS, email, or call.

If the customer replies, the message is routed to the parts department with full context. No one has to chase lists or spreadsheets. The AI handles timing, follow-up, and tracking.

Every reminder and response is logged into your DMS or CRM so your team sees exactly which machines are generating revenue.

What dealers gain

• More repeat parts orders
• Better customer retention
• Higher service compliance
• Less manual admin work